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Refund and Returns Policy

Refund Policy

Effective Date update : [10/10/2025]
Website: https://line-iptv.com
Owner: Line-IPTV

1. Introduction

At Line-IPTV, customer satisfaction is our top priority.
We aim to provide high-quality IPTV services and ensure our users enjoy a smooth, reliable, and enjoyable viewing experience.

This Refund Policy explains the conditions under which you may request a refund and how we handle such requests.
By purchasing our services, you agree to the terms outlined below.

2. Free Trial and Service Testing

Before subscribing, we strongly recommend that customers use our 2 Hours free trial (when available) or short-term plan to test service compatibility with their device, internet connection, and preferences.

Since IPTV performance depends on external factors such as user connection speed and device configuration, we encourage users to confirm that everything functions correctly before purchasing a long-term subscription.

3. Eligibility for Refunds

Refunds are only available under specific circumstances, as detailed below:

✅ A refund may be approved if:

  • You experience technical issues with the service that we are unable to resolve within a reasonable timeframe (7days) after you PURSHASE the service

  • You made a duplicate payment for the same service.

  • The service activation failed due to an internal error on our part.

❌ Refunds will not be granted if:

  • You changed your mind after activation.

  • The issue is caused by your internet provider, device, or app settings.

  • You did not follow the installation or troubleshooting instructions provided by our support team.

  • You purchased the service from a third-party reseller or outside our official website.

  • You failed to provide valid reasons or refused to cooperate with our support team during troubleshooting.

4. Refund Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Support:
    Send an email to support@line-iptv.com within 7 days of purchase.
    Include:

    • Your order number

    • Payment proof (screenshot or transaction ID)

    • Description of the issue you experienced

  2. Evaluation:
    Our technical team will review your case and attempt to resolve the problem.
    If the issue cannot be fixed, we will approve your refund request.

  3. Refund Approval:
    Once approved, your refund will be processed through the same payment method used during the purchase.
    Please allow 3–10 business days for the funds to appear in your account, depending on your payment provider.

5. Partial Refunds

In some cases, partial refunds may be granted, for example:

  • When only part of the subscription period is affected by technical failure.

  • When you accidentally purchased multiple packages but used one.

Partial refunds are assessed at our discretion and will reflect the proportion of unused service.

6. Non-Refundable Items

Please note that activation fees, setup charges, or used subscription periods are non-refundable once the service has been delivered and activated.

We do not offer refunds for:

  • Expired subscriptions

  • Trial or promotional offers

  • Payments made via unauthorized channels

7. Cancellation Policy

You may cancel your subscription at any time by contacting our support team at support@line-iptv.com.

Cancellation will stop future renewals, but the current subscription will remain active until the end of the paid period.
Cancellations do not automatically generate refunds unless the conditions in Section 3 apply.

8. Chargebacks and Disputes

We value honesty and fair communication.
If you experience a problem, please contact us first — our support team is available to help.

Unauthorized chargebacks filed without prior communication may result in account suspension and may be reported to payment gateways for fraud prevention.
We always aim to resolve disputes amicably and fairly.

9. Service Reliability Disclaimer

Please understand that IPTV service quality depends on multiple factors outside our control, including:

  • Your internet speed and stability

  • Device compatibility and app version

  • Server load and global network conditions

While we guarantee access to our service, we cannot guarantee uninterrupted performance caused by third-party issues beyond our infrastructure.

10. Updates to This Policy

We may revise or update this Refund Policy from time to time to reflect changes in our service or legal requirements.
All updates will be posted on this page with a new “Effective Date.”

We recommend reviewing this policy periodically.

11. Contact Us

If you have any questions or refund-related concerns, please contact our support team:

📧 Email: support@line-iptv.com
🌍 Website: https://line-iptv.com

Our customer service team will review your request and respond as quickly as possible.

✅ Our Commitment

At Line-IPTV, we believe in honesty, transparency, and customer satisfaction.
We are always here to help you enjoy a smooth IPTV experience — and to ensure every client feels confident and respected when doing business with us.