Last Updated: 02/12/2022
At www.line-iptv.com, we strive to provide quality IPTV services and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued to our users. By using our Website and purchasing our services, you agree to the terms of this policy.
1. Eligibility for Refunds
Due to the nature of IPTV services, refunds are only provided in specific cases. Please review the criteria below to determine eligibility:
1.1 Service Availability Issues
- If you experience persistent issues with accessing our IPTV services due to faults on our end, you may request a refund within 10 days of the issue occurring. We may issue a partial or full refund depending on the situation and the duration of the outage.
1.2 Technical Issues
- If you experience ongoing technical issues that prevent you from using our services as intended, please contact our support team to resolve the issue. If we are unable to resolve the issue, you may be eligible for a partial or full refund, at our discretion.
1.3 Non-Refundable Situations
- We do not issue refunds for minor issues related to device compatibility, Internet connection issues on your end, or temporary service interruptions.
- Refunds are not issued for any subscription that has already been used for more than 7 days of the subscription period.
2. Subscription-Based Services
For subscription-based services, you may cancel at any time. However, refunds will only be provided under the eligibility criteria above and are not granted for the remaining period of an active subscription once a service has been fully or partially used.
2.1 Cancellation Requests
- If you wish to cancel your subscription, you can do so through your account on www.line-iptv.com. Cancelling a subscription does not automatically qualify for a refund unless the criteria above are met.
3. How to Request a Refund
To request a refund, please contact our support team within 10 days of the issue arising. When submitting a refund request, please provide:
- Your account information (name, email, order number).
- A description of the issue and relevant details.
Our team will review your request and respond within 3-5 business days.
4. Refund Process
If your refund request is approved, the refund will be processed within 5-10 business days. Refunds will be issued to the original payment method. We cannot refund to any other payment method or issue cash refunds.
5. Changes to the Refund Policy
We may update this Refund Policy from time to time. Changes will be posted on this page, with the updated “Last Updated” date. We encourage you to review this policy periodically to stay informed of our terms.
6. Contact Us
For questions regarding this Refund Policy, please contact us at:
Email: contact@line-iptv.com
